Website Legal
Returns & Refund Policy
Eligibility, exclusions and refund handling for products purchased through the website.
Last updated: May 2026
1. Returns Eligibility
Customers may request returns for eligible products within 30 days of delivery unless otherwise stated.
Returned products should:
- be unused where appropriate
- be in original packaging
- be suitable for resale
- include relevant order information
2. Exclusions
The following products may not be eligible for return unless faulty:
- customised products
- embroidered products
- printed products
- specially ordered items
- personalised goods
3. Faulty or Incorrect Goods
Faulty, damaged or incorrectly supplied products should be reported promptly.
Where products are confirmed faulty or incorrectly supplied, the company may offer:
- replacement
- exchange
- repair
- refund
depending on operational circumstances.
4. Refunds
Approved refunds will normally be processed using the original payment method where reasonably possible.
Refund times may vary depending on:
- payment provider
- banking provider
- order circumstances
5. Business Customers
Business account returns may be subject to separate commercial agreements or supplier conditions.