Support for procurement, accounts and delivery.
Contact Us
Speak with our team about supply, branding or accounts.
FAQs
Answers on lead times, branding, MOQs and pricing.
Payment Options
Card, BACS and approved credit account terms.
Delivery
Standard, express and bulk delivery with tracking.
Free Returns
Return windows and process for unused goods.
Credit Account Application
Open a business credit account with us.
Responsive customer support, nationwide delivery
Phone support
Speak directly with our team during business hours.
Email support
Email enquiries with a 24-hour response target.
Live chat
Quick answers while you're on the site.
Order tracking
Track orders and receive delivery updates end-to-end.
Account management
Dedicated contacts for business and account customers.
Rapid escalation
Fast escalation and decision making to minimise disruption.
A straightforward returns and warranty process
Customers can request returns for eligible items within the stated return periods, subject to product condition and customisation status. Customised or specially manufactured products may be subject to specific return conditions.
- Faulty goods
- Damaged products
- Exchanges
- Warranty claims
- Replacement products
- Customisation reviews
Frequently asked questions
What are your standard delivery times?+
Most stock orders ship next working day, with express options available.
What are branding lead times?+
Typical branded orders are 7–10 working days from artwork approval; rush options available.
Do you have minimum order quantities?+
Stock items have no MOQ. Branded items vary by method — please request a quote.
Which payment methods do you accept?+
Debit and credit card, BACS, and invoice terms on approved credit accounts.
How do I apply for a credit account?+
Use our credit account application — we'll review references and respond promptly.
What's your returns process?+
Unused goods can be returned within our published window. Branded items are non-returnable.
How do I send logo artwork?+
Vector files preferred (AI, EPS, SVG). We'll proof and confirm before production.
Do you offer corporate pricing?+
Yes — volume pricing, scheduled supply and consolidated invoicing for business accounts.
Apply for a Business Credit Account
Request a credit account with consolidated invoicing and agreed payment terms.